Welcome to Luxury Lounge Casino Customer Support! We're here to help you have the best gaming experience possible. Browse our frequently asked questions below, or contact us directly if you need further assistance.
Luxury Lounge Casino is a social casino app designed for entertainment purposes only. We offer a wide variety of slot machines, table games, and classic casino games with stunning graphics and engaging gameplay. Our app does not offer real money gambling or the opportunity to win real money or prizes.
Yes! You can download and play Luxury Lounge Casino for free. The app includes daily bonuses and opportunities to earn free coins. We also offer optional in-app purchases if you'd like to buy additional virtual currency to enhance your gaming experience.
Yes, an internet connection is required to play Luxury Lounge Casino. This allows us to sync your progress, deliver daily bonuses, and ensure you have access to the latest games and features.
Luxury Lounge Casino is currently available for iOS devices through the App Store. We're working on expanding to additional platforms in the future.
If you've forgotten your password, you can use the "Forgot Password" option on the login screen. Follow the instructions sent to your email to reset your password. If you don't receive the email, please check your spam folder or contact support.
No, each user is allowed only one account. Creating multiple accounts violates our Terms and Conditions and may result in account suspension.
If you wish to delete your account, please contact us at [email protected]. Please note that account deletion is permanent and you will lose all progress and virtual currency.
Yes! If you've connected your account to a social media profile (such as Facebook or Apple ID), you can easily log in on any supported device to access your account.
Virtual currency (coins, chips, or credits) is the in-game currency used to play games in Luxury Lounge Casino. This currency has no real-world value and cannot be exchanged for real money.
You can earn free coins by:
First, try restarting the app and checking your coin balance again. If you still don't see your coins, please contact us at [email protected] with:
All purchases are final and non-refundable, as stated in our Terms and Conditions. However, refund requests may be considered on a case-by-case basis as required by law. For refund inquiries, please contact Apple App Store support directly, as they process all payments.
For accidental purchases, please contact Apple App Store support as soon as possible. They handle all refund requests for in-app purchases.
If you're experiencing crashes, try these steps:
If the problem persists, please contact support with details about your device model and iOS version.
Connection issues can often be resolved by:
Slow loading can be caused by:
Thank you for helping us improve! Please report bugs to [email protected] with:
Each game includes easy-to-follow instructions and controls. Tap the information button (i) within any game to view detailed rules and paytables.
Yes! Luxury Lounge Casino includes social features that allow you to connect with friends, send gifts, and see each other's achievements. Some games also feature multiplayer tournaments where you can compete against other players.
Tournaments are special events where players compete for prizes and leaderboard rankings. Entry requirements, duration, and prizes vary by tournament. Check the tournament details for specific information.
You earn experience points (XP) by playing games. As you accumulate XP, you'll level up and unlock new games, features, and bonuses. Each level brings new rewards and opportunities!
Yes! We take your privacy and security very seriously. We use industry-standard encryption and security measures to protect your data. For more information, please read our Privacy Policy.
We only share information with trusted service providers who help us operate the app (such as cloud hosting and analytics services). We never sell your personal information. See our Privacy Policy for details.
You can manage your privacy settings within the app's settings menu. You can control notifications, data sharing preferences, and social features visibility.
No. Luxury Lounge Casino is a social casino for entertainment only. It does not offer real money gambling, and you cannot win real money or prizes. All games use virtual currency that has no real-world value.
Responsible gaming means playing for entertainment within your means. Even though this is not real money gambling, we encourage you to:
If you feel you may have a problem with gambling, please seek help from these organizations:
If you couldn't find the answer to your question, we're here to help! Contact our support team and we'll get back to you as soon as possible.
Our support team typically responds within 24-48 hours. For urgent issues, please include "URGENT" in your email subject line.
We appreciate your patience and thank you for being part of the Luxury Lounge Casino community!